You can request return/replacement for most items sold on arguscnc. When you communicate your request, we will analyse your request and may offer you different options depending on the seller, item, or reason for return.
arguscnc allows for return/replacement when there are issues with the product delivered. The product can be returned/replaced under the following conditions:
- Wrong item delivered.
- Used/poor quality/defective product.
- Physical/in-transit damage to the product.
- Missing items/accessories or incomplete products.
- Considerably different from the description on arguscnc’s platform.
To ensure that your return/replacements request are promptly accepted, please adhere to the following:
- The return/replacement request has to be initiated within 7 days of receiving the order. In case damaged or wrong items have been delivered the request has to be raised within 24 hours of delivery.
- We do not entertain return/replacements request in the following cases:
- Reason given is “Products no longer needed”
- Incorrect use of product leading to wear or damage.
- Customised (made to order) products cannot not be returned.
- Products requested for return/replacement must be unused.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
- Original Invoice must be in your possession.
- Products marked as “non-returnable” on the product page cannot be returned such as COVID Essentials, Electronics, Cartridges, Safety, Tyres, Electricals & Car-care.
- Product Purchased using limited time promotional discounts will not be eligible for returns.
- Products sold as part of a combo can’t be returned individually.
Additionally please abide by the following guidelines when you request a return/replacement from arguscnc:
Customers must share a video with the Customer Support team of opening the package in case of issues related to Empty Package or Missing Products.
In case of damaged or wrong product being delivered, the customer must share photographic evidence (External image of the box from all sides, Internal image with packaging, damaged product image, image of the shipping label) with the customer care team within 24 hours of delivery.
For orders consisting of industrial goods, return/replacement requests will be entertained only in case of wrong, defective or damaged products.
If an issue arises relating to faulty electronics products, customers will need to contact their nearest authorised brand service centre for repair/replacement.
When Wrong/Incorrect Items are delivered, return/replacement requests will be accepted only if the products are in new and unopened condition with the original packaging intact and still including all tags, in-box documents and manuals, warranty/guarantee cards, freebies and accessories intact.
While returning a product to arguscnc, one of the following two methods will be utilised:
- arguscnc will arrange for the return journey of the product. We will arrange for the courier partner and get the product picked up from our customers location.
- Alternatively, we might request the customer to send the product to us. Once, the product is received by us, we will reimburse the courier charges to the customer.